Refund Policy
Last Updated: March 6, 2026
At Matcha Origins, we take great care in ensuring that every product is packaged and delivered with the highest quality standards. Due to the nature of our products, which are classified as Fast-Moving Consumer Goods (FMCG) and consumable food items, we do not accept returns once the product has been shipped or delivered.
No Returns
For hygiene, safety, and quality control reasons, we are unable to accept returns or exchanges on any products purchased from our store. Once an order has been placed and shipped, it cannot be returned.
Damaged or Incorrect Items
If you receive a product that is:
- Damaged during shipping
- Defective
- Incorrect item
Please contact us within 48 hours of delivery, and our support team will review the issue and assist you accordingly.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Photos of the product and packaging
Order Issues or Support
If you have any questions about your order or need assistance, please contact our support team.
Email: matchavibz@gmail.com
Our team will review your request and respond as soon as possible.
Policy Updates
Matcha Origins reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with the updated revision date.