Shipping Policy

 

Thank you for choosing Matcha Origins. We are committed to delivering your premium matcha and accessories quickly, safely, and reliably across the United Arab Emirates.

Where We Ship

• We currently ship across all Emirates in the United Arab Emirates.
• International shipping is not available at this time.

Delivery Timeframes

• Standard Delivery (Dubai, Abu Dhabi, Sharjah): 1–3 business days.
• Other Emirates: 2–5 business days.
• Orders placed after 5 PM will be processed the next business day.

Shipping Fees

• Free shipping on all orders.

Order Processing

• Orders are processed within 24 hours, excluding Fridays and public holidays.
• Once your order is dispatched, you will receive an email or SMS with your tracking details.

Delays

• While we strive for punctuality, delays may occur due to weather, public holidays, or courier issues.
• If your order is delayed beyond 7 days, please contact us for immediate assistance.

Failed Deliveries

• Please ensure your delivery address and contact number are accurate.
• Failed deliveries may result in additional charges for re-delivery.

Contact Us

For any shipping inquiries, please reach out to our team:

• Email: matchavibz@gmail.com
• Phone: +971 507437454
• Live Chat: Available during business hours.